All participants heavily relied on Google Maps or TripView to determine how to get to new destinations. This suggests that bus stops in itself do not adequate help users

All agreed that knowing which stop to alight at or which bus service to take requires knowing the area beforehand or using their phones

Vincent said if he needed to know where a bus is going, he would ask the driver. Even then, Vincent observed that some bus drivers cannot even answer his question on whether their service goes to a certain stop. Either that or the bus driver returns a curt reply