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03. From workshop to a client proof with a service design map 
Problem
How might we take input from a workshop and turn it into a service map proof for client review?
Process
1) Preparation is the most important step in gathering the all the necessary questions to produce a service map. Giving all the right tools allows users to input without distraction or loss of information. 

2) Confirming all components and touch points of the service design map with fellow project team members to gather feedback using a lo-fi prototype.

3) Once confirmed, add the appropriate elements and finalise flow of the client service process.
1) Photo capture of the user input on the analogue set-up during a workshop
2) Quickly translating the photo capture into a low-fidelity map, testing the components and touch points before creating higher fidelity version  
3) Finalised service design map with title, legend, and links between components for review for further feedback.


🧠 What I learnt
The value of understanding the lived experiences of others. Further, the incredibly important value of service maps for organisations which are often operationally complex –  an appreciation grown in undertaking the comprehensive process of designing for this project.