Service design roadmap case study at TwoCollaborate
Brief
TwoCollaborate was engaged to help executives at Street Side Medics clarify responsibilities and interactions within their expanding organisation.
Challenge
TwoCollaborate was tasked with mapping Street Side Medics’ end-to-end services, interactions, and operational processes, whilst identifying opportunities for improvement, tools used, and other key interactions necessary for a seamless end-to-end service.
What I did
- Pre-workshop preparation of artefacts, such as designing canvas detailing
- Co-facilitated live workshop discussions and service mapping activities
- Synthesising workshop conversations and participant inputs into an evolving service map prototype
- Developed a visual prototype service map capturing workshop insights and operational flows
- Second round workshop feedback on the prototype to refine the map
What I delivered
- Artefacts to effectively run design-led activities, including canvas detailing of understanding frontstage / backstage actions
- A prototype service design map visualising the end-to-end services of Street Side Medics
Timeline
Approximately two weeks from initial workshop to first prototype