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Facilitated sprints to identify needs and define requirements for UNSW’s student employability strategy
Defining strategies and requirements from design activities
Workshop consultation to develop a strategy plan at TwoCollaborate

Brief
TwoCollaborate was engaged to help UNSW teams define and set employability goals to ensure UNSW remains Australia’s top university for student employability for the next 10 years.

Challenge
TwoCollaborate had to map out strategy recommendations considering all enterprise levels – from executive, faculty, and industry – across the wider university systems – from leadership to data and governance.

Actions and deliverables
  • Workshop preparation of artefacts aimed at identifying user needs and perspectives
  • On-site workshop co-facilitation as conducting user research
  • Synthesising and analysing gathered data to report findings, strategy recommendations and a prioritising initiatives, including using AI
  • Designed activities aimed at converting complex and abstract strategies into tangible practical actions
  • Delivered a final visual framework mapping out stakeholders, responsibilities, and strategic considerations to clarify enterprise complexity
  • Live visual scribing as a form of data capture
 
Timeline
Roughly 6 weeks.


Tools
Figma
Illustrator
Dotmocracy is an example exercise I helped facilitate to understand which initiatives were more urgent for the university to act on – no assumptions here, just real inputs!
Design-led activities to prototype ideas, not assumption-driven solutions

I helped facilitate a series of design-led activities that enabled stakeholders to actively test and evolve employability frameworks and strategies. Through exercises like consideration mapping and priority dotmocracy, participants were able to identify gaps, challenge assumptions, and iterate on ideas in real time.

This ensured the outputs were grounded in lived operational realities, not just strategic assumptions, reinforcing an evidence-led and iterative approach to producing final outcomes.
The activities I facilitated brought together individuals from teams across the enterprise to allow for data and user research to be highly aligned in shared outcomes leading to more nuanced insights and effective strategies.
Aligning cross-functional teams across initiatives for a more efficient, unified experience

The workshop activities brought together teams across the enterprise, from IT to academics, to co-design and discuss student employability initiatives across UNSW.

These activities created shared outcomes to deliver sustainable, coherent initiatives – aimed at enhancing cross-team trust and experiences overall. This helped clarify roles, responsibilities, and interdependencies across university, faculty, and industry levels.

Effective questions yield effective responses. I crafted artefacts in a manner which allowed participants to translate abstract ideas and strategies into actionable steps.

Translating insights into practical minimum requirements and actions

Beyond generating insights, the workshop focused on defining what “good” looks like in practice. By exploring both minimum and exceptional standards, we translated abstract ideas into actionable standards for teams to execute.

This helped shift the conversation from strategy to implementation, supporting more tangible pathways for continuous improvement towards student employability goals.